Q.  How far in advance do I need to contact you to book my party?
A.  If you plan in advance, we ask that you book your event at least 2-3 weeks in advance. That includes paying your deposit. We do allow last minute parties provided it's a week in advance with all details and payments given.

Q.  What if I have extra people than what I originally pay for?
A.  Once you initiate payment, you are locked in at that price and that per person rate. If you have additional people that you are aware of before the party date, we ask that you notify us at least 72 hours or more so we may send an invoice for those additional people.  We do allow others to participate but at the per person rate. Those not apart of your original paid head count, will not have a free Goody Bag. Only those that you have paid for in advance are guaranteed bags.

Q. What if you guys cancel or show up late? Do I get my money back?
A. If we are late due to traffic, unforeseen accidents on the road, there is no return of funds. You will still get your full party, just not at the scheduled time frame. All instructors will contact you in the event this may occur. If we are more than 45 minutes late from your party start time, we will refund 10% of your amount paid provided you notify our office that your instructor is late.  In the event that something occurs that is not within our control  such as but not limited to, family emergencies, vehicle malfunctions, or inclement weather, we will only allow you to reschedule your party for a later date provided that date is available along with a 10 % inconvenience fee not to exceed $25, to you ( if we call to reschedule not due to weather). We will make every attempt to assure the date and time is available for you.

Q.  What if there is a malfunction with your equipment?  Do I receive some type of discount/refund?
A.  We understand that this may be an inconvenience to you and your guests, however in the event that our pole malfunctions during your event, your instructor has the ability to try and fix the issue as soon as possible.  If the pole cannot be fixed, then we will assess the unused party hour time to determine your refund.  Remember, no matter the situation, you are always guaranteed the time we guaranteed, so there is no service lost, just time lost.

Q.  What's the weight requirement for participating on the pole?
A.  We install our pole to withstand weight up to 300 pounds or more depending on the instructors installation.  Our moves are designed for everyone, no matter their size.

Q.  If you offer special themes that come with decorations, do you guys decorate and set up the scene?
A.  PDU is not responsible for setting up your theme. We only provide you with the product for the theme, along with your t-shirts.  We allow you the chance to set up the decorations they way you want them to be set up because it is in fact, your event!  None of the themes have a special way to be set up. If you wish for us to arrive early enough to allow you decorating time, please let us know. Otherwise, you will be allowed the first 30 minutes prior to your event when your instructor arrives, to set up your decorations.  Your instructor will kindly explain what each decoration is used for. If you need assistance with the decorations, you may ask your instructor for help!

Q.  When do I have to notify you if I want to add a special theme to my basic package?
A.  We ask that you try to notify us at least one week in advance so that we are able to receive the shirt sizes of each participant, and create your shirts, along with purchasing all the necessary items to provide the theme of your choice. All special theme choices will need to be paid for along with your deposit or full payment. In the event that you decide on a theme after that time, again, in order to add a theme, we need at least a weeks notice to guarantee anything. Please keep in mind that the items listed in your theme may be substituted or removed depending on the availability in the stores. We will credit you back any funds if an item is taken away from your theme. We will make every attempt to substitute first.


Q.  Does the pole require any drilling in my ceiling or will it leave any scratches?
A.  The pole is completely portable and connects to your ceiling using the rubber plate that creates a friction to your ceiling. We twist the extension piece of the pole clockwise to tighten the pole. Just think of a shower rod, you twist it until it gets tight enough to hold your curtain.  As for damages or scratches, aside from a stud being shifted from the beams in your ceiling from the tightening of the pole (experienced when homes settle over the years) the pole leaves absolutely no scratches to your ceiling. Once removed, it will be as if the pole was never there.

Q.  Do you travel outside of the DC Metro area?
A.  Yes we do! There is a travel fee for any distance over an hour outside of the Metro area. If you live over 4 hours away, we can fly to you with the purchase of a round trip ticket by you or the hostess. In order for us to travel over an hour or more, you must have at minimum 12 people. 4 hours or more, we require at minimum 15 people to participate. Our standard travel fee starts at .31 cents per mile traveled.  Travel distance will be based on your zip code and mapped from our zip code of 20770 trough www.googlemaps.com Travel fees must be paid with your deposit or full payment.

Q.  What's the dress code to participate?
A.  We believe in individuality. You can wear whatever makes you feel sexy and comfortable.  As long as you are not revealing too much, you can wear whatever you wish.  High Heels are not required with our services but feel free to bring them just in case!  Not using heels is simply because you are learning our routine for the first time and we don't want you in pain or discomfort.  If you wish to wear your heels during your final performance, or if you have a special outfit that you wish to dance in, you may do so at that time.

Q.  What is the age limit to participate?
A.  You must be at least 18 years old to participate in any event that we have. To include our demo events.

Q.  What do I do if some of my paid guests do not show or they are late to the party?
A.  Unfortunately, it is your responsibility as the organizer of your event, to make sure that you communicate to your guests about our No Refund policy if they do not show or if they are late.  We do not give refunds under any circumstances.  Once you initiate payment with us, it is a binding contract and it cannot be altered. Even if those ladies do not show, we allow you to keep the extra bags to do as you wish.  We will not take them back or deduct any money for bags.  Please ask your guests to arrive 30-45 minutes early so that the party starts on time.

Q.  What if I change my mind and decide not to use your service  but I already paid my deposit or full payment?
A.  Again, we have a NO REFUND POLICY.  Once you initiate a payment whether in full or half, we have locked you in to our calendar which means we have blocked off a date and time from others that may also want the same date and time as you.  Under extreme cases, we may issue you a refund.  Extreme cases meaning a death in the family.  All other cases, will be given a refund on case by case bases.  If a refund is issued, we will charge you an inconvenience fee of 50% of whatever you have paid.  The remaining balance will be issues after 30 days from cancellation.  So be very certain of your choice before paying anything to us.  We will allow you to schedule your event for a later time.

Q.  What happens if the party goes over the 2 1/2 hours for the party due to my guests?
A.  We charge an additional $20 per extra 30 minutes past the time frame for your party. 2.5 hrs is the allotted time for your event.

Q.  If my theme comes with a Toy Vendor or Corset Vendor and they are late or do not show up, do I get any money back?
A.  Unfortunately, we are only a connection between the vendors. There is no cost for their services so there is no refund if they do not show up or if they are late.  We are responsible for making the connection to the vendor, and from their, the relationship is between you and the vendor. Once you or the vendor makes contact, and the arrangements are made, it now becomes an agreement between the two of you.  We are not responsible for their service, and we cannot control their arrival or cancellations. We do encourage you to give us a call if you experience any discomfort with their quality of service.

Q.  If I decide to change the location of my party to another location in my home, do I have to notify you?
A.  Yes!!!  If you originally measured in your living room, and you decided that the basement was a better location for your party, you must notify us 24 hours before we arrive to do your event.  Measurements must be taken before you relocate your party to a different part of your house and it's important that we know where we are traveling within your home to prevent unnecessary equipment moving.  If we arrive and you have relocated the set up of the pole to the basement or any other portion of your home, we will charge you $20 if we have brought all of our equipment up or down any flights of stairs.

Q.  What are the requirements for setting up your pole?
A.  Ceiling must be between 8 and 9 1/2 feet, must be a flat painted dry walled ceiling.  We cannot set the pole up on a cathedral or drop ceiling.  Popcorn or patterned ceilings are acceptable. The pole can be placed on carpet, hardwood, or tile flooring. The size of the room must be close to a regular living room size to fit your guests. Measure from floor to ceiling using the wall for accuracy. Do not measure from the middle of the room.

Q.  Do you do lessons in hotels?
A.  Yes!!!  The hotel must meet the above requirements and you are responsible for confirming the height of the room you are booking in person. Do not rely on the hotel staff to give you the height of the room, ask to speak to maintenance.  A great way to ask is simply tell them that you  plan to reserve a room in their hotel and that you have a 6 foot 5 boyfriend or husband, and you want to make sure that he is comfortable, but the room must be at least 8 feet tall.  This is a good method and will get you a fast response from the hotel.  If your measurements are not correct, no refund  will be given for money paid, but you can always reschedule so please be sure of your measurements.  If you have to go to the hotel and measure yourself, please do so. Same applies for Recreation Centers.

• Suggested hotels in the area are:  Hotel Rouge Washington  DC, St. Regis Hotel Washington DC, Marriott Hotel at the National Harbor MD, Holiday Inn Express in Largo MD, Double Tree Hotel in Pentagon City VA, Marriott Hotel near the Wax Museum Washington DC, The Hyatt Reston, VA. Residence Inn Waldorf, MD Bethesda Marriott, Hotel Helix Washington, DC.  These are the hotels that we know meet the height requirements. All other hotels not listed yet, you are responsible for finding out the measurements.
• Please note that if you host an event where there is paid parking, you are responsible for paying for the parking.  This can be given to your instructor before or after the event.

Q.  Can my man/husband/male friend attend my party?
A.  Absolutely not! Unless you book us for a couples party, our service are just for the ladies and are to be viewed by just the ladies.

Q.  Do you accept checks or money orders for payment?
A.  All of our transactions for deposits or full payments are done electronically over the phone.  Your remaining balance will be due the night prior no later than 7pm via a phone payment.

Q.  Do you teach pole tricks or any advance moves at your parties?
A.  Not at this time. Think of our service as a beginners class.  We are the first step to getting familiar with the pole. Should you require extended lessons, please contact a studio.  Stay tuned for our announcement on studio lessons 2010.

Q.  Do you allow us to drink alcohol during the lessons?
A.  Although we cannot tell you what to do at your own home, we do ask that you keep the drinking at a minimum for safety reasons.  Serving iced alcoholic beverages such as martinis, margaritas etc, are acceptable however, we do encourage water due to the extent of the lessons.  With anything physical like dancing, your body will get hot and start to sweat, and alcohol will enhance those affects.  We will take breaks in between and at that point, we allow you to take a shot or two. But no drinking during the lessons in general.  If anyone is deemed under the influence, the participant will be asked to sit out. If the party gets out of hand, we have the right to cancel your event without a refund and we will require the remaining balance due if any.

Q.  I want to have other vendors come to my party, is this ok?
A.  We do not mind if you wish to have other activities conducted on your special day, we do ask that you book us separately so that the attention is given to each vendor.  So in other words, if you plan to have a toy lady come through, please book her before or after our party.  The pole party lasts for 2.5 hours so plan your time slots accordingly.

Q.  What payments types are accepted for making my deposit or full payment?
A.  At this time, we only accept payments either online or through electronic invoicing which is all handled by Pay Pal.  All invoices are sent to your email address and are payable using your debit check card or credit card. You do not need an account with Pay Pal to make any payment for a party. Cash payments for deposits or full payments are on a case by case only. Any remaining fees due are to be paid the day of your event either via electronic methods as stated or cash at the party.

Q.  If I buy my pole through your company, do you show us how to install the pole?
A.  If you purchase your pole directly through us, we charge a $20 fee to travel to your home, and show you how to install your Lil Mynx Pole and how to disassemble it.

Q.  Do you offer payment plans if we purchase a pole from your company?
A.  Yes! You can split the total amount in either 2 or 3 or even 4 payment plans. You must make the payments electronically via electronic invoice that we email to you monthly on the same day each month on any date that you choose. The pole will be ordered and shipped to you once your last payment is received.  Expect your order within 1 week.

Q.  Do you offer private lessons of your routine?
A.  No we do not offer private lessons at this time. Pole Divas Unlimited will remain a mobile service for group parties.

Q.  Do you offer advanced moves other than what you teach at the parties?
A.  No not at this time. Pole Divas Unlimited is well known for our basic, fun and sexy moves and we will most likely continue the routines that we teach. Remember, we want our service to work for all types of Divas no matter your age, or physical ability.

Naturally we cannot cover every question in the book, but if there is something you wish to know that is not covered here in our FAQ area, please contact us via email or by phone! Phone calls and emails are returned within 24 hours of our office receiving your inquiry.

 
Email: poleparties@poledivasonline.com
Phone: 301-675-4391
M-F 12pm-7pm
no calls on Sat-Sun